Frequently asked questions

 Index  Price enquires » How much is a made to measure voile/curtain/blind? Frequently asked curtain design and heading enquiries » What type of curtain/heading should I choose? Double pleat vs. pinch pleat. Do you have curtains in xxx colour, xxx design?  Measuring or fitting enquiries » How to measure? Can you help to measure? Special size enquiries » Large/small size, extra-long, apex/angled/sash windows Fabric enquiries » Fabric width, fabric cost, order fabric only Free swatches, free samples enquiries » how to order? How to request? Supply own fabric enquiries » You can supply your own f...

Measuring and Fitting

Voila Voile provides documentations to help you to measure and fit your Curtains, Blinds and Voiles. Frequently Asked Questions How to Measure Curtains How to Measure Blinds How to Choose Linings Understanding Curtain Fullness  How to Choose Headings Window Scarf Valances Rod Pocket Sheer Curtains Free or Luxury Tiebacks First Time Home Buyer Tips We would like to help.  Please feel free to contact us your query or any feedback. We are also happy to make curtainsin in your own specifications or fabrics. It's always worth asking! Please feel free to email us for a quote at info@voilavoile.com

How to measure curtains

Before you measure Before taking measurements for your curtain, it is important to make sure your curtain pole or track is installed in the recommended location.  The curtain pole/track should extend at least 15-25cm to either side of the window, and 15cm above the top of the window. We recommend you use a metal tape measure, which will not stretch.   Curtain width To measure the width of your curtain, measure from the end of the tracks or the usable section of the pole between the 'finials' or decorative ends (D)   Curtain length/height/drop We recommend three types of curtain lengths: 1.    ...

How to choose curtain headings

Heading is the way the top of the curtain attaches to the poles or track. There are different headings you can choose for your curtains and all depend on your preference or the type of pole or track you are using.  The type of heading you choose can sometimes effect the curtain’s look (to achieve a contemporary or a traditional style) and cost (some headings require more fabric and complicate processes than others).   Pencil Pleat   A pencil pleat heading creates a simple and tidy feel. It can be hung onto both curtain track and pole system.   Tips: This curtain style is perfect for a room wit...

How to measure blinds

Unlike curtains, blinds can be fitted either inside or outside the window recess. The blinds can be fixed to the top of the window recess/ the ceiling or the face of the window recess/ the wall. Recess Fitting - Inside the window recess Measure the width and the length. We advise you make a set of measurements down the side of the window jamb, as sometimes windows recesses are not always square. If the measurements differ, select the shortest. We will make a small deduction of about 1cm from the width you have entered to ensure your blind fits perfectly within the recess. Exact Fitting - Outsi...

Understanding Curtain Fullness and Curtain Width (Ungathered)

The type of heading you choose can sometimes effect the curtain’s look and cost. There are different fullness ratios for each heading type. You don’t have to worry. We will use the most suitable amount of fabric to create a fuller and luxury look. Example: The width of the curtain pole/track is 100cm. (Measure from the end of the tracks or the usable section of the pole between the 'finials'.) Curtain   Heading Picture Fullness Finished Curtain Width  (Gathered/Pleated) Curtain Width (Ungathered) Pencil Pleat 2x Gathered/Pleated: Single: 100cm x 1 Pair: 50cm x 2 Ungathered: Single: 200cm x 1 P...

Free Swatch

Order Free swatches Voila Voile is a bespoke collection of the most luxurious fabrics from around the world. The portfolio is hand-picked from a select group of independent fabric manufacturers to bring you the highest quality material and largest choice of classical and contemporary designs in the UK.  To help you visualise how our fabric will look in your home, we can provide free swatches for any fabric in the Voila Voile range.  (* All fabrics on our website are available for made to measure products. Some swatches are coming soon! You can request the swatches now. Please enter your email ...

How to choose linings

Choose Linings For The Fabric Curtains No Lining – Suitable for a sheer curtain, tap top heading curtain (light weight) or voile curtain. (See the sample on the right.) Standard Lining – This is 100% polyester fabric which not only protests face fabrics and furnishing from fading but also creates a fuller and luxury look. Blackout Lining -  A great performing premium blackout lining which is made up of 100% polyester and has excellent 100% blackout properties. (See the sample on the left.) Choose Linings For The Voile Curtains No Lining – The voile curtains provide privacy whilst keeping the r...

Caring for your curtains

          Recommended cleaning ·      Recommended cleaning instructions for each fabric.  ·         Please note wash the curtains only when they are advised washable. Don’t wash if the lining, trims and embellishments aren't washable or colourfast. ·         Remove hooks, rings and hardware before washing. ·         Professional dry clean, hand wash or machine wash as instructed. ·         Don’t overload the washing machine. Don’t wash if the curtains are too large for your washing machine. ·         Before the curtains are completely dry, remove them from washing line or dryer (on a low setti...

Does Voila Voile ship to my country

Does Voila Voile ship to my country? www.voilavoile.com  is able to ship product to over 100 countries: UK England, Scotland, Wales and Northern Ireland Europe Zone 1 Austria, Belgium, France, Germany, Ireland, Luxembourg,  Monaco, Netherlands, Europe Zone 2 Denmark, Finaland, Greece, Italy, Monaco, Norway, Portugal, Spain, Sweden, Switzerland. Europe Zone 3 Armenia, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Georgia, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Poland,  Russian Federation, Slovakia, Slovenia, Svalbard And Jan Mayen Islands, Tajikistan, Turkey, Turkmenis...

Returns and refund

Return & Refund Policy   (Please choose your language) Please email us at info@voilavoile.com quoting your name, order number, item description and date of order with the reason for return. Once we have given you a Return Number you can then return the item to us. ·         We will issue a full refund including the returning costs for faulty products or incorrectly supplied goods. ·         Please send all returns to www.voilavoile.com, Suite 10, Access Business Centre, Willoughby Rd, Bracknell RG12 8FB ·         Please give us at least 5 days to process your refund once we have received your ...

Delivery & Shipping time and charges

Delivery & Shipping time and charges UK delivery:  Your Made to Measure Curtains / Blinds will be with you in less than 14 working days. Delivery is from 8am to 6pm Monday to Saturday, excluding bank holidays.  The VoilaVoile online tracking service can help you check the status of your order and your estimated delivery time.   Country Delivery time Delivery charge  UK England, Scotland, Wales and Northern Ireland 14 working days £5.95 (Free fabric swatches and  free delivery to UK addresses.) Europe Zone 1 Austria, Belgium, France, Germany, Ireland, Luxembourg,  Monaco, Netherlands, 15-16 wor...

Payment Methods

Voila Voile supports paypal secure payment, it's safe and fast! Don't have a Paypal account? No worry, Paypal supports "Pay with Debit or Credit Card" without login. The following credit and debit cards can be used as payment: ·         Visa ·         Delta ·         Visa Electron ·         MasterCard ·         EuroCard ·         UK based Maestro and Solo cards . Unfortunately we don’t accept cheque. However if you would like to order a number of products and your order is over £2000, please contact us for a help via info@voilavoile.com

Track orders

Please check your order status via your Voila Voile account or make enquiry via info@voilavoile.com

Voila Voile Coupons 50 Off

Coupon code: voilavoile50 Discounted value: £50 Minimum order: £500 How to redeem your coupon? You can redeem your coupon if you spend £500 or more*, simply enter your coupon code in the “coupon” field in your shopping basket. Click on “confirm” and £50 will be deducted from your total. Your coupon code is voilavoile50 to you when you placed an order of £500 or more at www.voilavoile.com Terms & Conditions:   The coupon entitles customers to £50 off when they spend £500 or more on full price and reduced items, excluding delivery charges, at www.voilavoile.com The coupon can't be used in conjun...

Made To Measure Scarf Valances

Swags, tails, scarf valances - add a glamorous touch to your window. They are beautiful and effortless styles. Simply just wrap it around the curtain pole. We are also happy to make curtains in your own specifications or fabrics. It's always worth asking! Please feel free to email us for a quote at info@voilavoile.com Style A Scarf Valance - £60 Get stunning look with a matching curtain or a pair of curtains Style B Scarf Valance - £50    Get stunning look with a matching curtain Style C Scarf Valance - £40 Get stunning look with a matching curtain

Voila Voile Coupons 100 Off

Coupon code: voilavoile100 Discounted value: £100 Minimum order: £1000 How to redeem your coupon? You can redeem your coupon if you spend £1000 or more*, simply enter your coupon code in the “coupon” field in your shopping basket. Click on “confirm” and £100 will be deducted from your total. Your coupon code is voilavoile100 to you when you placed an order of £1000 or more at www.voilavoile.com.  Terms & Conditions:   The coupon entitles customers to £100 off when they spend £1000 or more on full price and reduced items, excluding delivery charges, at www.voilavoile.com. The coupon can't be us...

Luxury Tiebacks

Tiebacks are both functional and decorative elements of a window treatment.  Placing tiebacks high makes the window look taller because it exposes more window. However, if you hang them low they will give curtains an elegant and formal look. Luxury Tieback - The luxury tiebacks are perfectly complimented your curtains. They are crafted with piped edges. Add the final flourish to your made to measure curtains!

How to choose linings for voile curtains

Do you know how to choose the linings for the voile curtains? No Lining – The voile curtains provide privacy whilst keeping the room light and airy. Standard Lining – The standard lining is 100% polyester fabric in light cream colour or white colour.  A lined curtain is a great alternative to a heavy curtain. The lining creates a fuller and luxury look. Blackout Lining – The blackout linings are made of 100% polyester in 5 different colours/types. They have 90%-100% blackout properties.  Please choose white 3 pass lining if you would like 100% blackout properties. Please notice white 3 pass li...

A Beginner’s Guide To Buy A Rod Pocket Sheer Curtain

A Beginner’s Guide To Buy A Rod Pocket Sheer Curtain With no visible rods and rails, the rod pocket sheer curtains create a glamorous effect and bring in natural light and colours. Circumference The above illustration with circumference in pink, diameter in green. The circumference of a circle is the distance around it.  e.g. If the circumference of the rod is 11cm, we would like to recommend 12cm circumference for your rod pocket circumference.   Fullness/Gather Voila Voile produces beautiful rod pocket sheer curtains with 1.5X, 2.5X or 3X gather. 1.5X Gather 2.5X Gather 3X Gather We always s...